Accessibility (AODA) Policy Statement
To help make Ontario accessible to people with disabilities, the Integrated Accessibility Standards requires all organizations in Ontario to develop an Accessibility policy:
Our Commitment to Persons with Disabilities:
Commitment
Laurentian Chrysler is committed to excellence in serving all customers, including meeting the accessibility needs of persons with disabilities in a timely manner. Laurentian Chrysler strives to provide products and services that are accessible and can meet individual needs, to the extent practicable, by preventing and removing barriers to persons with disabilities. In doing so, Laurentian Chrysler remains committed to respect the dignity and independence of persons with disabilities.
Laurentian Chrysler will make reasonable efforts to ensure that our company policies, procedures, and practices pertaining to employment and to the provision of products & services to the public and other third parties, align with the guiding principles of independence, dignity, integration and equal opportunity as set out in 2005 by Bill 118, the Accessibility for Ontarians with Disabilities Act (AODA). We are committed to giving customers with disabilities the same opportunities to access our products & services, as well as giving employees with disabilities the same opportunities to deliver our products & services to customers. This policy applies to all Laurentian Chrysler staff members, including full time, part time and contract-personnel.
Laurentian Chrysler is committed to meeting the legislative requirements established by AODA under the new Integrated Accessibility Standards effective January 1, 2014 as well as the Accessibility Standards for Customer Service already required prior to January 1, 2012. Accessibility Standards apply to every organization and to every person that provides goods or services to members of the public and that has at least one employee in Ontario. Workplace Accessibility Barriers Assessment is an organization-wide assessment that aims at ensuring that we meet the legislative requirements and continue to do so through periodic assessments.
Accessibility Plan
Laurentian Chrysler will develop, maintain and document a Multi-Year Accessibility Plan outlining the company’s strategy to prevent and remove barriers from its workplace and to improve opportunities for persons with disabilities. The Accessibility Plan will be reviewed and updated at least once every five years, and will be posted on the company’s website.
Definitions
For the purpose of this Policy, “disability” is defined as follows:
- any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
- a condition of mental impairment or a developmental disability,
- a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
- a mental disorder, or
- an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
Provision of Goods and Services
The Dealership will use reasonable efforts to ensure its practices and procedures are consistent with the following principles:
- Our goods and services will be provided in a manner that respects the dignity and independence of people with disabilities.
- The provision of goods and services will be integrated, to the extent possible, to enable a person with a disability to obtain, use or benefit from our goods and services.
- People with disabilities will be given an opportunity equal to that given to others to obtain, use and benefit from our goods and services.
We will ensure that our staff is familiar with various assistive devices that may be used by customers with disabilities while accessing our premises and obtaining, using or benefiting from our goods and services.
Service Animals and Support Persons
We will communicate with people with disabilities in ways that take into account their disability. We welcome people with disabilities who require service animals or support persons. Service animals are allowed on the parts of our premises that are open to the public.
People accompanied by a support person will be allowed to have that person accompany them on our premises and will not be prevented access to that support person.
The Dealership may require a person with a disability to be accompanied by a support person while on the premises, only if a support person is necessary to protect the health or safety of the person with a disability or others on the premises.
Notice of Temporary Disruptions
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, the Dealership will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances.
Staff Training
The Dealership will provide training to employees, who deal with the public and all employees who participate in developing the Dealership’s policies, practices and procedures governing the provision of goods and services to members of the public or other third parties.
This training will be provided to new employees through orientation and to existing employees complete with a training component. This Policy, procedures, updates and changes will be posted on our communication boards.
The Dealership will keep a record of the training it provides.
Questions about this policy
This policy has been developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment. If anyone has a question about the policy, or if the purpose of a policy is not understood, please contact:
Laurentian Chrysler
440A Falconbridge RD Sudbury, ON P3A 5S9
Tel: 705-566-8400
Alternatively, guests and suppliers can submit feedback or comments to any of our employees and it will be forwarded to the appropriate department for review.
